Profound is a digital experience design agency. We are a little bit more human, a little bit different and we know our clients appreciate that. We enjoy being a trusted partner, helping remove the pain that surrounds implementing technologies and helping our clients create awesome experiences for their customers.
We are a passionate team that cares about delivering successful business outcomes. Our core services span Experience Design, Digital Transformation, Technology and Digital Consulting across B2B, B2C and D2C scenarios.
Putting the customer experience at the heart of every decision permeates all our work. Using validated customer evidence we give you more confidence in your decision-making. From customer journey and behavioural insights to our award-winning UX design and technical development, we provide a very differentiated approach. You'll be working with a high-calibre team with backgrounds in technology and digital strategy consulting, global ecommerce, creative and UX design, customer research and technical delivery.
Above all, clients like us because we are likeable, talented, effective and we add value.
We are widely considered a "safe pair of hands" - the trusted partner for businesses like Unilever (multiple FMCG brands), Saint-Gobain, Planet Organic, LGC Genomics, Protyre, Computacenter, Accenture and Interflora UK. This is reinforced by long-standing relationships where we deliver continuous improvement - an account-managed service supporting digital marketing teams and their strategic aims.
We bring over 20 years of digital and customer experience pedigree to provide the insights, design and technical expertise that will help your Marketing, Ecommerce, Digital and IT teams achieve their objectives.
Great design creates great experiences. Our creative team brings together print and digital experience to produce practical yet beautiful creative work. A strong planning-led approach with wireframes, user-journey workshops and UX knowledge means your digital project achieves it’s outcomes through design.
Our creative services are unique in that we can provide creative support if you have a preference for another (or in-house) system integrator for your project. We’ve worked with a number of other agencies and in-house teams to support their development processes with creative-led thinking.
We provide extensive experience and a safe choice for your technical development. This may involve complex integration, bespoke development, ecommerce and website CMS deployment, or more advanced innovations. We partner with a range of digital technologies including headless systems for ecommerce, website CMS, search, PIM and DAM integration, using a host of coding language skills.
We can provide ongoing technical support and we are a Certified Microsoft Cloud Services Partner. Our focus on value and first class delivery earned us the DXA 2021 International Gold Award for Best Digital Transformation for one of our clients.
These competencies coupled with our customer-centred focus mean we remain objective and agnostic when advising on the best platform, language and project approach for your business.
SEM, SEO, UX, PPC, hashtags and snapchats. We make the world of digital marketing make sense.
Skilled in assisting organisations create and execute goal-orientated strategies that relate to the business needs – we can help you optimise existing channels and explore new ones. We have a strong pedigree in B2B and B2C e-commerce and, working with a number of specialists, we can also provide services and strategy around online advertising, social media, e-marketing, content personalisation and search engine optimisation.